Welcome to Pluragon IT Inc. By accessing or using our services, you agree to the following terms and conditions. Please review them carefully before engaging with us.

1. Definitions

**“Company”** refers to Pluragon IT Inc.
**“Client”** refers to the individual or entity that engages Pluragon IT Inc. for services.
**“Services”** refer to IT consulting, fractional CTO/CIO services, managed IT services, cybersecurity solutions, cloud integration, digital transformation consulting, and related IT services provided by Pluragon IT Inc.

2. Acceptance of Terms

By using Pluragon IT Inc.’s services, the Client agrees to these terms and conditions. If you do not agree to these terms, you should not use our services.

3. Services Provided

Pluragon IT Inc. provides a variety of IT services including but not limited to:

Fractional CTO and CIO services
IT consulting and strategic planning
Managed IT services, including IT support and infrastructure management
Cybersecurity solutions and risk assessments
Cloud services integration (Microsoft 365, Azure, etc.)
Digital transformation consulting
Remote workforce enablement

The specific services to be provided will be detailed in the agreement with the Client.

4. Engagement Terms

The engagement begins when the Client signs an agreement or contract with Pluragon IT Inc.
Services will be delivered as outlined in the specific engagement contract, which will include the scope of work, duration, and payment terms.
Pluragon IT Inc. reserves the right to modify the terms of engagement based on mutual agreement with the Client.

5. Confidentiality

Both Pluragon IT Inc. and the Client agree to maintain confidentiality regarding all proprietary or sensitive information exchanged during the engagement.

Confidential information includes, but is not limited to:
Business strategies
Financial data
Personal or technical information related to the Client's IT systems

6. Payment Terms

Payment for services will follow the terms set out in the specific engagement agreement.
Invoices will be issued on a monthly basis or as otherwise agreed. Payment is due within 30 days of receipt of the invoice.
Late payments may incur interest charges as outlined in the engagement contract.

7. Termination

Either party may terminate the engagement with written notice as outlined in the contract.
Upon termination, any outstanding payments for services provided up to the termination date must be settled.
If the Client terminates the contract early, Pluragon IT Inc. reserves the right to charge for services rendered up to the termination date.

8. Intellectual Property

All materials, software configurations, designs, and intellectual property generated during the engagement will be owned by the Client unless otherwise specified.
Pluragon IT Inc. retains the right to use general knowledge and expertise gained during the engagement for future projects, without disclosing the Client's confidential information.

9. Privacy & Data Protection

Pluragon IT Inc. will handle personal and business data in accordance with applicable privacy laws, including but not limited to Canadian data protection standards.
Clients remain responsible for ensuring their compliance with any applicable privacy regulations (e.g., GDPR, PIPEDA).
While Pluragon IT Inc. employs industry-standard measures to safeguard information, no system is completely secure, and the Company cannot guarantee absolute protection against all threats.

10. Acceptable Use of Services

Clients agree not to:

Use services for unlawful purposes.
Attempt to gain unauthorized access to Pluragon IT Inc.’s systems or those of third parties.
Reverse engineer, copy, or misuse software, tools, or configurations provided as part of the engagement.
Clients are responsible for ensuring their IT environment meets the technical requirements necessary for the provision of services.

11. Third-Party Services & Dependencies

Pluragon IT Inc. may rely on third-party vendors (e.g., Microsoft, Azure, hardware or cloud providers) in delivering services.
The Company is not responsible for outages, performance issues, or changes to policies made by third-party providers.
Clients are responsible for maintaining valid licenses and compliance with the terms of such third-party providers.

12. Disclaimer of Warranties

Services are provided **“as is”** and **“as available”** without warranties of any kind, whether express or implied.
Pluragon IT Inc. does not warrant that services will be uninterrupted, error-free, or achieve specific outcomes.
To the fullest extent permitted by law, all implied warranties, including merchantability and fitness for a particular purpose, are disclaimed.

13. Liability

Pluragon IT Inc. will provide services to the best of its ability but does not guarantee specific outcomes or results.
The Company is not liable for indirect, incidental, or consequential damages arising from the use of its services.
The maximum liability of Pluragon IT Inc. for any claim related to its services shall be limited to the total amount paid by the Client for the services in question.

14. Force Majeure

Pluragon IT Inc. shall not be liable for delays or failures in performance caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, acts of government, pandemics, internet or utility outages, or other unforeseen circumstances.

15. Dispute Resolution

In the event of any disputes, both parties agree to attempt resolution through negotiation or mediation before pursuing legal action.
Any unresolved disputes will be subject to the jurisdiction of the courts in Nova Scotia, Canada.

16. Changes to Terms

Pluragon IT Inc. reserves the right to modify these terms and conditions at any time. Clients will be notified of any significant changes, and continued use of the services constitutes acceptance of the updated terms.

17. Governing Law